Terms & Privacy

Ordering on the website is available 24 hours a day.
Online stylists on Instagram work every day from 10:00 a.m. to 10:00 p.m.

Сontacts

After reading this policy, if you have any additional questions, would like more information about our privacy practices, or would like to file a complaint, please contact us by email at info@soproject.co or by email using the information below:

Ukraine, 22400, Vinnytsia region, Khmilnytskyi district, Kalynivka city, Saksaganskoho str., building 21/1

Contact email: info@soproject.co

Collection of personal information

This Privacy Policy refers to any information about an individual that can be identified (including the information below) as "Personal Information." when you visit the Site, we collect certain information about your device, your interactions with the Site, and the information necessary to process your purchases. We may also collect additional information if you contact us for customer support. See the list below to learn more about what personal information we collect and why.

Device information

- Purpose of collection: to accurately load the Site and to analyze the use of the Site to optimize our Site.
- Source of Collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
- Commercial Disclosure: Provided to our Shopify processor.
- Personal Information Collected: Web browser version, IP address, time zone, cookie information, which sites or products you view, search terms, and how you interact with the Site.

Order information

- Purpose of Collection: To provide you with products or services to fulfill our contract, process your payment information, arrange delivery and provide you with invoices and/or order confirmations, communicate with you, check our orders for potential risk or fraud, and if by preferences you have shared with us, to provide you with information or advertising related to our products or services.
- Collection Source: Received from you.
- Disclosure for commercial purposes: provided by our Shopify processor, CRM system, Nova Poshta, Ukr Poshla delivery service, and Fondy payment service.
- Personal Information Collected: Name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.

Use of persomal information

We use your personal information to provide you with our services, which include: offering products for sale, processing payments, shipping and fulfilling your order, and informing you about new products, services, and offers.

Automatic decision making

Suppose you are a resident of the EEA. In that case, you can object to processing based solely on automated decision-making (including profiling) if such decision-making has legal consequences for you or otherwise significantly affects you.

We do not engage in fully automated decision-making with a legal or other significant impact using customer data.

Our Shopify processor uses limited automated decision-making to prevent fraud that has no legal or another significant impact on you.

Services containing elements of automated decision-making include:

- Temporary blocklist of IP addresses associated with repeated failed transactions. This blocklist is maintained for a small number of hours.
- Temporary blocklisting of credit cards associated with blocked IP addresses. This blocklist is maintained for a small number of days.

Your rights

GDPR

Suppose you are a resident of the EEA. In that case, you have the right to access the personal information we hold about you, transfer it to a new service, and request that your Personal Information be corrected, updated, or deleted. If you wish to exercise these rights, please contact us using the contact information provided above.

Your personal information will first be processed in Ireland and then transferred outside Europe for storage and further processing, including to Canada and the United States. For more information on how data transfers comply with the GDPR, see Shopify's official GDPR document: https://help.shopify.com/en/manual/your-account/privacy/GDPR.

Cookies

A cookie is a small amount of information downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social or content cookies. Cookies improve your browsing experience by allowing the website to remember your actions and preferences (such as your username and region selection). This means you do not have to re-enter this information every time you return to the Site or browse from one page to another. Cookies also provide information about how people use a website, such as whether they visit it for the first time or are frequent visitors.

We use such cookies to optimize your site experience and provide our services.

Cookies reguired for the store

Name	Function	Duration
_ab	Used in connection with access to the admin.	2р
_secure_session_id	Used to navigate the storefront.	24h
_shopify_country	Used in connection with placing an order.	session
_shopify_m	Used to manage customer privacy settings.	1р
_shopify_tm	Used to manage customer privacy settings.	30m
_shopify_tw	Used to manage customer privacy settings.	2w
_storefront_u	Used to facilitate updating customer account information.	1m
_tracking_consent	Tracking settings.	1р
c	Used in connection with placing an order.	1р
cart	Used together with the shopping cart.	2w
cart_currency	Used together with the shopping cart.	2w
cart_sig	Used in connection with placing an order.	2w
cart_ts	Used in connection with placing an order.	2w
cart_ver	Used together with the shopping cart.	2w
checkout	Used in connection with placing an order.	4w
checkout_token	Used in connection with placing an order.	1р
dynamic_checkout_shown_on_cart	Used in connection with placing an order.	30m
hide_shopify_pay_for_checkout	Used in connection with placing an order.	session
keep_alive	Used in connection with placing an order.	2w
master_device_id	Used for seller login.	2р
previous_step	Used in connection with placing an order.	1р
remember_me	Used in connection with placing an order.	1р
secure_customer_sig	Used in connection with placing an order.	20р
shopify_pay	Used in connection with placing an order.	1р
shopify_pay_redirect	Used in connection with placing an order.	30 minutes, 3w or 1p depending on the value
storefront_digest	Used in connection with client login.	2р
tracked_start_checkout	Used in connection with placing an order.	1р
checkout_one_experiment	Used in connection with placing an order.	session